Bee Mortgage Solutions | Complaints Procedure

Complaints Procedure

Registering a complaint

If you wish to register a complaint, please contact us in writing or by telephone to the following address:
The Complaints Officer
Cornerstone Finance
Unit E, Copse Walk
Cardiff Gate Business Park
Cardiff
CF23 8RB
Tel no: 02921 660 550

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at the following address:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel no: 0800 0234 567

Bee Mortgage Solutions Ltd is registered in England and Wales. No. 15053417.

Bee Mortgage Solutions Ltd is an Appointed Representative of Cornerstone Finance Group Ltd, which is authorised and regulated by the Financial Conduct Authority.
Registered Office: 10 Houghton Close, Oakworth, Keighley, BD22 7FE.

Cornerstone Finance Group Ltd is registered in England & Wales. No. 08458702.
Registered Office: Unit E Copse Walk, Pontprennau, Cardiff, Wales, CF23 8RB.

Bee Mortgage Solutions Ltd (No. 1002351) and Cornerstone Finance Group Ltd (No.767202) are entered on the Financial Services Register at https://register.fca.org.uk/

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